Then there is the problem with their claim that they have a total of 126 years of experience. Since the old Clock Duck in the picture above has not put a screwdriver to a clock in over 40 years except to drive around schmoozing with people and dropping oil on grandfather clocks, I'm not sure where they get that number from. I am unsure of the grandson Tyler's level of experience in the photo above, but I do know that he functions as more of an administrator than a mechanic. I also know that they hire people off the street with very little experience and that those individuals are practicing on your timepiece's as they learn (Joe and Christine. Joe finally went to watchmaking school and will be working for the Swatch Group and there is no way he will go back to working for the Clock Duck). They have or had one good repairman, Chris who I believe is the only one there with any certifications and although they make a big deal out of NAWCC and AWCI membership, the truth is that anyone with a few dollars can join those organizations.
How do I know all of these things? I did their watch repair for 2 years until they backhanded me for no good reason but I guess I should have expected that because they did the same thing to the watchmaker who proceeded me. I tracked a less than 1 percent comeback rate and yet they fired me because of one job which was well out of my 1 year warranty and yet they wanted me to redo it for free. And now I hear rumors that the Old Duck himself uses every opportunity to insult me and my skills. Terrible behavior.
So make sure you wave and smile when you see the Old Duck driving around Prescott. And give him some work please. Apparently he needs it.